Refund policy
Cancellation of the order
If you cancel your order within 24 hours of purchase, $ 3 will be deducted. If you decide to cancel your order, please submit a "Contact Us" help ticket. For orders canceled within 24 hours of purchase but before shipment, a 7.5% cancellation fee will apply. If the order has already been shipped, we will not accept a cancellation request.
Returns
We accept returns on products. Customers have the right to request a return within 3 days after receiving the product.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, msdaisya.com requires a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
After you send them back, please provide a distinct photo of the returning package and receipt for us to confirm and refund faster. (Attention Please: If you need a refund, but you do not contact us by email in advance, and return the items directly to the store address, you will not get the refund.)
*Buyer pays return shipping fee.
*Shipping charges for the original order are not refundable.
Refunds
Most returns are processed within 1 business day after we receive your package.
Once your refund has been issued, you will receive a confirmation email.
-You must email us a picture showing the problem/defect when you submit the return/exchange request. (service.msdaisya@gmail.com)
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (e.g., special orders or Customized products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
About delivery
All delivery times are estimated, and msdaisya.com is not responsible for delays due to some unpredictable factors (weather, courier factors, customer error, holiday-related delays) or any other unforeseen factors.